Shipping + Returns
 

Shipping

We love our products and hope you do too! We take great care to crate and package each item to protect against damage. Each item has a different delivery time. There are lead times on some bespoke products, please call us directly for that information. In stock items are typically dispatched within two business days. Often times, our products will be shipped on a flatbed truck and require a forklift for delivery. If you have received an item that was damaged in transit, please email katie@bostonmarbleworks.com for a replacement.

Returns

Delivery fees are non-refundable, with the exception of transit damage. We cannot accept any returns on Bespoke items. Boards and Lamps must be packaged and returned in their original packing materials. As you can imagine, crating and shipping a heavy piece of stone is difficult and should be left to professionals, which is why we cannot accept returns on larger items at this time.